TERMS AND CONDITIONS
(for the purpose of this page ‘hirer’, ‘us’ and ‘we’ refers to Classic Car Days and ‘you’ and ‘your’ refers to the hiring driver.)
Our terms and conditions comprise the agreement between us and you but please note the insurer issue addition terms. Please ensure you read these terms carefully as failure to read them is not a defence in law. This agreement is governed by the laws of the country in which it is signed. Any dispute may be settled in the courts of that country.
We only provide cars on a self drive basis to the driver stipulated on your insurance documentation and we are unable to chauffeur drive you at anytime of hire. Whatever the purpose of the hire we will always do whatever we can to ensure the hire runs smoothly and easily. However, it is a condition of hire that old vehicles are less reliable than modern cars and both parties accept this risk when entering into the hire contract. In the event of breakdown irrespective of purpose RAC’s car replacement and travel reimbursement policy applies.
1. YOUR CONTRACT WITH US
When you book with us you accept the conditions set out in this rental agreement. Please read this agreement carefully. If there is anything you do not understand or do not agree with, please contact us by email or phone. You have 14 days from the date of your booking to cancel your booking. Thereafter these terms are binding.
2. RENTAL PERIOD
You will have the vehicle for the rental period shown in the agreement and insurance cover can only be for those hours. If you return the car later than the agreed time and you are involved in an accident you may not be covered by our insurance. In that instance you would be liable for the repairs and associated costs yourself.
If you do not bring the vehicle back on time we can charge you for every day or part-day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the 24 hour daily rate published on our website.
Our normal hire period begins at 6pm and finishes at 6pm unless you have made a prior agreement with us contrary to those times.
3. YOUR RESPONSIBILITIES
a. You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it, and use any security devices fitted to it or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must make sure that you use the correct fuel.
b. You are responsible for any damage to the vehicle caused by hitting low-level objects, such as bridges, low branches, speed humps or kerbs or use of incorrect fuel
c. You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle.
d. You must not let anyone, including you or any other drivers, work on the vehicle without our permission.
e. You must let us know as soon as you become aware of a fault on the vehicle. If you continue to drive the vehicle after it develops a fault then you may be liable for the cost of the consequential damage
f. You must bring the vehicle back to the place we agreed, at the time agreed, fully fueled with unleaded fuel only (unless agreed on your rental document to bring it back with a different level of fuel). One of our staff must see the vehicle to check that it is in good condition. You will remain responsible for the vehicle and its condition until it is reinspected by a member of staff and you must not leave the car at our premises and post keys through the letter box
g. You will have to pay for reasonable costs of repair if:
i. Damage occurs to the interior of the car as this is not covered by
the rental insurance; or
ii. You have damaged the outside of the vehicle not covered by
insurance, e.g. an alloy wheel rim or windscreen breaking.
h. Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle.
i. You must abide by any specific instructions relating to each car as explained during the familiarisation process. You must especially observe with all classic cars that braking distances are much longer than modern day cars and that handling especially on wet roads needs cautious driving that can often require you to drive lower than the modern day speed limits.
j. If you damage our vehicle through driving that we consider reckless, dangerous or inappropriate you will be liable for the full cost of repair irrespective of the insurance excess in place
k. You must bring your driving licence with you when you collect the car, if you fail to do this we will have to carry out a DVLA check and you will be charged £25
PROOF OF IDENTITY AND CLEAN LICENCE.
It is your responsibility to ensure you provide two items of address proof and follow the necessary process to evidence any points on your licence before hiring the car. If you fail to notify us of any points you have (e.g. points that you may get between booking and taking out the car for hire) and you are involved in an accident you may not be covered by our insurance. In that instance you would be liable for the repairs and associated costs yourself.
When you collect a car from us we will ask for your credit card. We need your card details to hold a security deposit against the car while it is in your possession. The amount of security deposit is as stipulated on our pricing page. We may also take your photograph as an additional security measure and keep your photograph on our records for a duration of three months.
Due to the age of our classic cars we will set speed limits on some cars that must be adhered to. Most cars will have trackers to enable us to monitor speeds. This policy is in place to help protect you from risk of accident and breakdowns that happen if you attempt to drive them like a modern car. If you go over the maximum speed limit we have set for the car you have hired you will incur a £100 fine for each time the speed limit is broken.
Our breakdown service is comprehensive.
You are covered for free breakdown and recovery within the UK. On breakdown you must ring the roadside recovery company with the number provided and quote the cars registration. You must then ring Classic Car Days to notify us of the breakdown too. Failure to keep us informed will impair the level of support service we are able to provide.
4. OUR RESPONSIBILITIES
We assure you that the vehicle is roadworthy and suitable for renting at the start of the rental period. We do not do work on our cars and we are responsible in ensuring that the third party companies we use maintain the cars to the highest standards. We will not hire a vehicle with known safety or reliability faults and therefore this may result in cancellation. Given the nature of the vehicle and its age, it is a condition of hire that you accept that it inevitably will have some defects. Such defects are acceptable under our agreement provided they do not compromise safety and reliability. It is in the nature of classic cars that they are less reliable than modern cars. For this reason we offer a generous service in the event of breakdown. If the car fails before or during hire we will provide an alternative car where possible.
5. CONDITIONS FOR USING THE VEHICLE
The vehicle must only be driven by you and any other named driver, or by anyone else we authorise in writing. Anyone driving the vehicle must have a full valid driving licence and meet the following criteria:
• be aged between 25 and 70 on the final day of hire
• has not been convicted of a motoring offence or had their licence suspended or had their licence endorsed with more than 6 fixed penalty points within the last five years
• has not been refused motor insurance
• does not have a mental or physical defect or infirmity that affects their ability to drive an unadapted vehicle (if in doubt, please contact us)
If the number of points on your licence changes between booking the car and the hire day you must notify us immediately.
The hirer will not:
• use the vehicle for hire or reward;
• use the vehicle for any illegal purposes;
• use the vehicle for racing, pacemaking, reliability testing and speed or teaching someone to drive;
• use the vehicle while under the influence of alcohol or drugs;
• drive the vehicle outside England, Scotland, Wales, unless we have given you written permission;
• load the vehicle beyond the manufacturer’s maximum weight recommendations and make sure that the load is secured safely;
• if the vehicle is a commercial vehicle, use it for a purpose for which you need an operator’s licence if you do not have one;
• use the vehicle for towing;
• or allow pets* into our classic cars (unless agreed prior)
The vehicle may be supplied with varied contents* including information pack, maps, guide books, spares, tools and other materials. These remain the property of the hirer and must be returned at the end of the hire period.
*Failure to comply will result in hire being cancelled and a charge of £50 being levied.
Your security deposit is at risk if you damage the bodywork or mechanicals of the vehicle. In the event of bodywork damage to our vehicle or a third party, we will automatically retain the full insurance excess. If the repair cost for bodywork is less than the excess you will be refunded the difference after repair.
In the event of mechanical damage caused by improper use or misfuelling you will be liable for the full cost of repair, even where this exceeds the insurance excess. Improper use is defined as driving the vehicle without due care or sympathy or failing to operate the car in line with our advice and guidance. This does not include mechanical breakdown and repair due to component failure caused by general wear and tear. In the event of dispute the nature and cause of the damage will be assessed by an independent arbitrator.
You will pay the following charges:
a. The rental and any other charge we work out according to this agreement;
b. Any charge for loss or damage resulting from you not keeping to condition 3.
c. A refuelling service charge if you have used, and not replaced, the quantity of fuel that we supplied at the start of the original rental. The charge will be based on the rates printed on this rental agreement.
d. All fines and court costs for parking, traffic or other offences (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authority demands this payment. If you do not, you will be responsible to pay our reasonable administration chares which arise when we deal with these matters.
e. The reasonable cost of repairing any extra damage which was not noted on our Condition Form at the start of the agreement, whether you were at fault or not. And the reasonable cost of replacing this vehicle if it is stolen, depending on any insurance you have (as set out in 6), if any when we demand this payment.
f. The full cost of any mechanical damage to the vehicle arising from misuse or failure to stop in the event of a fault developing. This cost to be applied only following independent assessment of the vehicle
g. Any costs or charges arising from the use of incorrect fuel
h. Any charges arising from Customs and Excise seizing the vehicle, together with a loss-of-income charge while we cannot rent out the vehicle, if and when we demand this payment.
i. Any published rates for delivering and collecting the vehicle.
j. Interest which we will add every day to an amount you do not pay us on time, at the rate of 4% a year above the base lending rate of Natwest Bank from time to time.
k. Valued added tax and all other taxes on any of the charges listed above, as appropriate.
You are responsible for all charges, even if you have asked someone else to be responsible for them.
Our vehicles are supplied with fully comprehensive insurance and full UK breakdown cover covered by individual terms and conditions. There is an insurance excess on all our cars that your security deposit covers.
The insurance excess varies by vehicle and is notified to you on booking and in all confirmation paperwork.
8. WHAT TO DO IF YOU HAVE AN ACCIDENT
If you have an accident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also:
• ensure the safety of all occupants of the vehicle;
• make the vehicle secure;
• tell the police straight away if anyone is injured or there is a disagreement over who is responsible; and
• call our office straight away. You must then fill in our accident report form and send it to us immediately.
9. DATA PROTECTION
You agree that we may use any information you have given us to carry out our own market research. If you break the agreement we can give this information to credit reference agencies, the Driver and Vehicle Licensing Agency (DVLA), debt collectors and any other relevant organisations.
10. CANCELLATION AND REFUND POLICY
In accordance and compliance with current consumer law Classic Car Days has the following policy in respect of cancellations and refunds.
CANCELLING YOUR BOOKING
Once you have booked a classic car there is a 14 day cooling off period where you can cancel the booking and receive a full refund minus a £50 administration charge. After that time has elapsed we regret we do not refund on cancellations. Classic cars are by their nature old and inevitably on occasion they break down or are involved in collisions making it impossible for us to supply the exact car that you booked. In those unlikely events we will agree with you to either:
• offer you an alternative that is a close match to the car you have booked or refund your money back less the any charge already paid to the insurance company. In the event of replacement being agreed we cannot guarantee that the make, model or even colour of the substitute car will be an exact match.
Customer satisfaction is important to us and we will do everything possible to ensure you gain exemplary service from us.
Classic Car Days are not responsible for hotel bookings, travel expenditure or any other expenses incurred. If your car is for a wedding or other special occasion please consider the consequences if the car were to become unavailable due to breakdown, repairs or accident.
CHANGING YOUR BOOKING
Once you have booked a date the car is held for you and cannot be sold to anyone else, you can change the date of your booking, subject to availability within the first 14 days from the date of your booking. If you decide to change your date after the initial 14 day period you may do so, again subject to availability, but you will incur any fees that our insurance company may levy upon us and these will be explained to you and paid for before any change can be made. No changes may be made within 7 days of your hire date.
11. CUSTOMER COMPLAINTS/FEEDBACK
Feedback is critical to Classic Car Days because we care about making your car experience a happy one.
While we pride ourselves on not gaining complaints if you do need to make a formal complaint please submit via email within 48 hours of the end of the hire period to email@example.com
If you have a problem or complaint on the day, you must bring it to the attention of the staff at the Classic Car Days as soon as possible so they have a chance to put matters right. In general, we consider it unreasonable if you take no action during an event and complain at a later date.
Classic Car Days will endeavor to respond to any complaint within 7 days of receiving it.
Please ensure before any complaint is made that you have read and understand fully our terms and conditions.
Your statutory rights are not affected.